Refund Policy

Last updated 2026-10-14

The Property Title and Sales History Report is digital content delivered instantly. By ticking the consent box at checkout you agreed to immediate delivery and waived the 14 day cancellation right (Consumer Contracts Regulations 2013, reg. 37).

We refund in full when

The report could not be generated, you were charged twice, or the report is materially defective because of an error on our side (Consumer Rights Act 2015). A result that says nothing is recorded for the address is still a valid, delivered result. That answer is the information you paid for, so it is not a defect and it is not refundable on its own.

What we cannot refund

We cannot refund because you did not like the rating, because the works cost more than you hoped, or because the council or an assessor later reaches a different view. We report what the register held on the day, and what the rules say about it. We also cannot refund a report you bought for the wrong address after we have delivered it, although you should still write to us, because we would rather put it right than argue.

How

Email support@jagatitlimited.com with your order id within 14 days. Refunds go back to the original payment method via Stripe, typically within 5 to 10 working days.